Cancellation windows

Cancellation windows

If you cancel all or part of a camping reservation, you may be eligible for a refund of camping fees. The amount you are refunded depends on when you cancel or change your reservation.

Transaction fees (which help us maintain the reservation service) are non-refundable. For more information on camping fees and transaction fees, visit the camping fees page.

Each type of reservation has a ‘cancellation window’ that determines how much you are refunded, based on when you cancel. This page outlines the cancellation windows for:

To get more information on our refund policies, visit the cancellations and refunds page. For more details on a specific park or to get park operator contact information, find the park’s webpage. For full details of our reservation policies, download the reservation services policies and terms [PDF].

At most parks, you cannot change a reservation after 8pm two days before your scheduled arrival date.

Frontcountry camping reservations

All changes and cancellations• $6 transaction fee per campsite   
• Additional $5 surcharge for transactions made via the call centre   
• If nights added, pay additional camping fees and transaction fees   
• When a cancellation results in no refund, cancellation fee is waived
Over 7 days before arrival • Full refund of camping fees for any cancelled nights
Within 7 days of arrival • 1 night’s camping fee deducted from refund if any nights cancelled
Within 2 days of arrival • 1 night’s camping fee deducted from refund if any nights cancelled    
• Changes and cancellations not available at most parks    
• Changes and cancellations via call centre only, where available
On scheduled arrival date• 2 night’s camping fees deducted from refund if any nights cancelled   
• Changes and cancellations not available at most parks   
• Changes and cancellations via call centre only, where available
After scheduled arrival date• Changes cannot be made either online or via call centre   
• Refunds are not automatic and not guaranteed

Example for frontcountry reservation, Aug 15-21

  • Cancel before Aug 9    
    Camping fees refunded, minus $6 cancellation fee
  • Cancel between Aug 9-13   
    Camping fees refunded minus 1 night’s camping fee and $6 cancellation fee
  • Cancel on Aug 14   
    Camping fees refunded minus 1 night’s camping fee, $6 cancellation fee, and $5 call centre surcharge
  • Cancel on Aug 15   
    Camping fees refunded minus 2 nights’ camping fees, $6 cancellation fee, and $5 phone-booking surcharge

Backcountry camping and canoe circuit reservations

ALL PARKS
All changes and cancellations• $6 transaction fee      
• Additional $5 surcharge for transactions made via call centre      
• If nights added, pay additional camping fees and transaction fees      
• When a cancellation results in no refund, cancellation fee is waived
After scheduled arrival date• Changes cannot be made either online or via call centre      
• Refunds are not automatic and not guaranteed
BOWRON LAKES CANOE CIRCUIT
Over 28 days before arrival • Full refund of camping fees for any cancelled nights
Within 28 days of arrival• No changes allowed      
• No refunds for cancelled trips
GARIBALDI CAMPGROUNDS, MOUNT ASSINIBOINE CAMPGROUNDS, and UPPER JOFFRE LAKE CAMPGROUND
Over 7 days before arrival • Full refund of camping fees for any cancelled nights
Within 7 days of arrival • If nights cancelled, 1 night’s camping fee deducted from refund
On scheduled arrival date• If nights cancelled, 2 nights’ camping fees deducted from refund

Example for Garibaldi reservation, Aug 15-21

  • Cancel before Aug 9    
    Camping fees automatically refunded minus $6 cancellation fee
  • Cancel between Aug 9-13     
    Camping fees refunded minus $6 cancellation fee and 1 night’s camping fee
  • Cancel on Aug 14    
    Camping fees refunded minus 1 night’s camping fee and $6 cancellation fee
  • Cancel on Aug 15    
    Camping fees refunded minus $6 cancellation fee and 2 nights’ camping fees

Group camping and picnicking reservations

All changes and cancellations• $6 transaction fee per groupsite   
• Additional $5 surcharge for transactions made via call centre   
• If nights added, pay additional camping fees and transaction fees
Over 28 days before arrival• Full refund of camping fees for any cancelled nights
Within 28 days of arrival• If nights are cancelled, camping fees are not refunded but $6 cancellation fee is waived
After scheduled arrival date• Changes cannot be made either online or via call centre

Example for group camping reservation, Jul 30-Aug 6

  • Cancel before Jul 3   
    Camping fees refunded minus $6 cancellation fee
  • Cancel between Jul 3-28   
    No refund but no cancellation fee either

For full details of our cancellation and refund policies, download the reservation services policies and terms [PDF].