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April 8, 2020 All BC Parks closing
BC Parks is immediately closing all provincial parks in response to the widespread call for increased action to address COVID-19.

Province closing certain parks, recreation areas
BC Parks continues to monitor whether people visiting provincial parks are complying with the physical distancing required to stop the spread of novel coronavirus (COVID-19).

BC Parks status during COVID-19 response
Provincial parks are a great place for people in B.C. to get out and enjoy nature, while following the social distancing directives from British Columbia’s provincial health officer (PHO).

Discover Camping – Frequently Asked Questions

New Reservations

When will Discover Camping be back online?

The Discover Camping reservation system will be back online and through the call centre to accept reservations starting May 25 at 7:00 am PT.

What’s changing? Is there anything that won’t be available?

We are working hard to make sure Discover Camping is back online for May 25.
Some parks will not be ready to open for June 1 and may open in phases (e.g., Chilliwack Lake will open Paleface and Radium June 1; however, Flora, Greendrop and Lindeman will remain closed until June 15).
Other sites that don’t support physical distancing may stay closed (e.g., group sites, select sites at high density campgrounds, etc.).

How do I know if a specific campground will be open?

The availability displayed on Discover Camping will be accurate, as any changes to campground or campsite availability will be in place before Discover Camping opens on May 25.

An email will go out to all Discover Camping users with general Discover Camping information, including a list of affected camping facilities. If your booking is affected, you will receive an additional email confirming the automatic cancellation of your reservation.

See bcparks.ca/covid-19/parks-affected/ and the individual park webpage bcparks.ca/explore/parks/ for park-specific information.

Why are some sites already booked right when the system opens?

We are currently updating Discover Camping to reflect which sites will be available to book when the reservation system opens on May 25.

Many reservations had been made in the Discover Camping system prior to the system closure. Existing reservations with arrival dates after June 1 are still valid.

Some sites that do not support physical distancing may remain closed. These will appear on Discover Camping as unavailable.

How far ahead can I book?

In order to maintain a positive booking experience for DC customers BC Parks did not want to release all summer camping availability on a single day.

For this camping season, we will be operating with a 2-month rolling booking window. This means that when the system opens on May 25, visitors will be able to book reservations for arrival dates up to July 25. On May 26, July 26 arrivals will be available, and so on.

The system is new, how do I use it?

See bcparks.ca/reserve/faq/ for a list of Frequently Asked Questions to help you navigate the Discover Camping reservation system.

Are camping parties allowed to have visitors?

Camping party size limits are in place for overnight campers. We ask that campers use their judgement, practice social distancing, and exercise the same safety precautions you would in any other setting.

Can you clarify the camping party limit for double sites?

For this season, we are limiting double sites to one camping party – the same as a single site.

A camping party can have up to 8 people, 4 of whom can be 16 years or older. See bcparks.ca/fees/#party for more information on camping party size limits.
Two vehicles will be permitted without an extra fee.

Will double site fees be the same even though only one camping party is allowed?

Yes.

If the extra space is not required, campers can reserve a single site instead. Booked double sites that are no longer needed can be canceled before June 15 without penalty.
Please note, there will be no exceptions to camping party size limits. See bcparks.ca/fees/#party for more information on camping party size limits.
Two vehicles will be permitted on a double site without an extra fee.

Ongoing Closures

What does it mean if no opening date is listed for a park?

If no date is listed for a park, an opening date has not yet been determined.

BC Parks continues to work with Park Operators to safely open parks and campgrounds across the province. Check the BC Parks website regularly for latest information

Will group sites or picnic shelters be available for booking?

Group sites and picnic shelters will remain closed until further notice.

Existing reservations are being cancelled and full refunds will be provided. Due to increased volume, please allow extra time for your refund to be processed.

Are there any facilities that are not opening?

Available facilities will vary by park.

Please check individual park pages bcparks.ca/explore/parks/ for park-specific information.

Existing Reservations and Cancellations

When will I find out if my reservation will be cancelled?

An email will be sent to all DC users the week of May 19th with more information. This will provide more details on any affected bookings.

In the case of cancellations, refunds will be issued automatically. However, given the high volume of refunds, it may take some time to process.

Will my group site/picnic shelter reservation be cancelled?

Yes.

Group sites and picnic shelters will remain closed until further notice. Existing reservations are being cancelled, and full refunds will be provided.

Can my reservation be transferred to next year at the same time?

No.

Campsite availability for next year will not be released until closer to the booking date.

I’ve changed my mind about camping this year, can I still cancel?

Yes.

Existing reservation holders who booked prior to the system closure have until June 15 to contact the call centre and cancel without penalty.

Bookings made after May 25 are subject to regular cancelation policies. Visit bcparks.ca/reserve/faq/ for more information on regular cancelation policies.

Out of Province Visitors

I made a reservation before the system closed, what should I do?

Non-BC residents with existing reservations are asked to contact the call centre before June 15 to cancel and receive a full refund.

If you choose not to cancel your reservation, please be aware you may be refused service upon arrival at the campground.

I live out of province. Can I make a reservation once the system reopens?

It is not advised at this time due to current out of province restrictions in place.

New reservations made after May 25th found to be made by non-BC residents may be subject to immediate cancellation without refund. Additionally, you may be refused service upon arrival at the campground.

Refunds

My reservation was cancelled – when can I expect a refund?

Cancellations and refunds will be administered automatically by Discover Camping.

Due to the high volume, please allow additional time for processing.

Reservations made prior to Dec 1, 2019 were processed by our old reservations system and will require manual processing. Please allow additional time to process.

What’s the best way to cancel my booking for a refund?

For a full refund, please cancel by contacting the call centre prior to June 15.

On May 25th at 7:00 am PT, the online reservation system will open and you will be able to cancel online after that time. However, please note that the website will apply our regular cancellation policies and you will not receive a full refund.

Additional refund requests can be submitted at bcparks.ca/reserve/dc_refund_guidelines.html  
We are working to review all requests however, due to the high volume we have received, there will be a significant delay in processing time. We encourage you to contact the call centre wherever possible.

First-Come, First-Served

Will there still be first-come, first-served sites available?

Many campgrounds opening June 1 and later still offer sites on a first-come, first-served basis.

See individual park pages bcparks.ca/explore/parks for park-specific information.

Booking in advance is recommend to avoid disappointment, handling cash, and to support physical distancing for the safety of both guests and park operators.